Refund Policy
How deposits, service fees, and shipping charges are handled across the TOP CARS platform.
Please read this policy carefully before adding funds or placing a bid. Amounts committed to a live auction on your behalf are handled by the auction house and may not be recoverable.
1. Scope of This Policy
This Refund Policy explains when and how funds can be returned to you across the TOP CARS platform — including deposits added to your bidding balance, service fees, and payments made toward the purchase and shipping of a vehicle.
Because TOP CARS facilitates the purchase of vehicles from third-party United States auctions, some amounts become non-refundable the moment they are committed to an auction on your behalf. The sections below describe exactly where that line sits.
2. Refundable Bidding Balance
Funds you add to your account balance but have not yet committed to a specific vehicle remain fully refundable. You may request a withdrawal of any uncommitted balance at any time from your dashboard.
Approved withdrawals are returned to your original payment method. Processing typically completes within 5–10 business days, depending on your bank or payment provider.
3. Non-Refundable Amounts
Once a bid is placed and a vehicle is won, the winning amount and the associated buyer and auction service fees are non-refundable. These amounts are paid directly to the auction and cannot be reversed by TOP CARS.
Documentation, title-processing, and inspection fees are non-refundable once the corresponding service has been initiated.
4. Shipping and Logistics Charges
Ocean freight, inland transport, and terminal handling charges are refundable only if they are cancelled before the vehicle has been dispatched to the loading terminal.
After a vehicle enters the logistics pipeline, shipping charges follow the cancellation terms of the underlying carrier and cannot be guaranteed as refundable.
5. How to Request a Refund
Submit refund requests through your account dashboard or by contacting our support team with your order or transaction reference. Every request is reviewed against the conditions in this policy.
We aim to acknowledge each request within 2 business days and to communicate an outcome within 7 business days.
6. Disputes and Exceptions
If a vehicle materially differs from its confirmed auction description due to a verified processing error on our side, we will work with you in good faith to reach a fair resolution, which may include a partial or full refund of eligible amounts.
This policy does not affect any rights you may have under applicable law.
Questions about a specific transaction? Reach our team via the Contact page and reference your order number.